Terms and Conditions

5and20to is the trading name of 5and20to Limited, a company registered in England under company number 17370482

Our registered office is:

The Corner House, 2 High Street, Aylesford, Kent. ME20 7BG

You can contact us at:

Email: Info@5and20to.co.uk
Telephone: +44 1732 44 4567

References in these terms to “5and20to”, “we”, “us” or “our” mean 5and20to Limited.

These terms apply when you purchase a watch or related product directly from us through our website, by telephone, by email or in person.

Please read them before placing an order. Our Returns and Refunds Policy, Privacy Policy and any product-specific terms shown before purchase also form part of the contract between us.

If you are purchasing wholly or mainly for business, resale or professional purposes, please tell us before ordering. Certain consumer rights referred to in these terms will not apply to business purchases.

Nothing in these terms limits any rights or remedies that cannot lawfully be excluded.

We sell new, unworn, pre-owned and vintage watches. The applicable condition will be stated in the product description.

Unless we expressly state otherwise, 5and20to is an independent watch dealer and is not an authorised retailer, agent or representative of the manufacturers whose products we sell.

References to brand names, model names and trademarks are used only to identify and describe the products. All trademarks remain the property of their respective owners. 5and20to is not affiliated with any watch manufacturer, any opinions or views stated are that solely of 5and20to Limited

We inspect the watches we offer and take reasonable steps to verify their authenticity, identity and lawful provenance.

Each watch is sold with the boxes, papers, warranty cards, accessories and service documentation specifically identified in its listing or sales description. Items not expressly included should not be assumed to form part of the sale.

Manufacturer warranty cards may be:

• Dated and activated;

• Undated or unstamped;

• Previously registered;

• Outside the manufacturer’s warranty period; or

• Unavailable.

The applicable position will be stated in the product description where known. A manufacturer may decline warranty service where a watch was not originally supplied through its authorised distribution network. Any separate warranty provided by 5and20to will be clearly identified before purchase.

Pre-owned and vintage watches are not represented as being factory-new unless expressly stated.

They may show wear, polishing, patina, age-related deterioration or previous repair. Components such as the dial, hands, bezel, crown, crystal, bracelet, clasp or movement parts may have been replaced during the watch’s life.

We will disclose material information known to us, including significant replacement components, missing accessories and notable condition issues. Minor marks may not always be individually described where they are reasonably consistent with the stated age and condition.

Photographs form part of the product description. Screen settings, lighting and photographic processing may cause colours or finishes to appear slightly different in person.

The stated year may be based on warranty papers, serial-number information, service records or information supplied by a previous owner. Unless expressly guaranteed, an indicated year should be treated as an informed estimate rather than a confirmed manufacture date.

Mechanical watches may gain or lose time. Performance can be affected by age, position, temperature, magnetism, power reserve, servicing history and how the watch is worn.

Any timekeeping figure we provide describes the result of our test under the stated conditions and is not a guarantee that identical performance will continue in every environment.

Water resistance deteriorates over time and may be affected by ageing seals, servicing, impact or use of the crown and pushers. Unless we provide a current written pressure-test result, you should not assume that a pre-owned or vintage watch remains water resistant to its original rating.

Damage caused by water ingress is not covered by a voluntary warranty unless the watch was expressly sold with a current water-resistance guarantee covering the circumstances concerned. This does not affect your statutory rights where the watch was misdescribed or did not conform to the contract when supplied.

All watches are subject to availability. A watch may be advertised through more than one sales channel and could be sold before our website is updated.

If an ordered watch is unavailable, we will notify you and refund any amount paid without undue delay.

A product being shown on our website does not guarantee that it remains available or that we will accept an order for it. We will update the website as soon as possible after a watch is sold.

Prices are shown in pounds sterling and include VAT where applicable.

Before you place an order, we will show the total price payable, including mandatory charges and any applicable delivery cost.

We take reasonable care to ensure prices are correct. If we identify a pricing error before accepting your order, we will contact you and give you the option of ordering at the correct price or cancelling.

We will not charge a higher price without your express agreement.

We do not currently offer international orders,

By placing an order, you are offering to purchase the identified product on these terms.

Once we have received your order and confirmed the agreed price, we will send an acknowledgement accepting your order

Unless we tell you otherwise in writing, the contract is formed when we send confirmation that the watch has been dispatched or is ready for collection.

We may decline an order before acceptance where:

• The watch is unavailable;

• Payment is not authorised;

• We cannot complete reasonable identity or fraud-prevention checks;

• Delivery restrictions apply;

• We reasonably suspect fraud or unlawful activity.

If we decline an order, we will refund any payment taken.

Payment must be made using a method we accept and in GBP Pounds Sterling.

For high-value transactions, we may request reasonable evidence of identity, address, payment ownership or source of funds. These checks help prevent fraud and protect customers and the business.

Information obtained during verification will be handled in accordance with our Privacy Policy.

We will not dispatch or release a watch until payment has cleared and any required verification has been completed.

The watch remains our property until we receive full cleared payment.

all watches can be reserved for 7 days with a 20% non refundable deposit. this ensures only genuine clients and ensures no time wasting and gives all clients an equal opportunity to secure their next luxury timepiece

Where we agree to source a particular watch, the model, condition, expected contents, target price and sourcing period will be recorded in writing.

Describing a standard watch as a “special order” does not by itself remove a consumer’s statutory cancellation rights.

Cancellation rights may be restricted for goods genuinely made to your specifications or clearly personalised. We will tell you before accepting the order if we believe such an exception applies.

5and20to will pay the cost of delivery and insurance to get any purchased watch to you.

Unless another period is agreed, we will deliver without undue delay and within 1 - 3 days of receiving payment for your watch

All deliveries require a signature. We may restrict delivery to the billing address, an approved address or the verified payment holder.

You are responsible for providing a complete and accurate delivery address and for ensuring that an authorised person is available to accept the parcel.

Responsibility for the watch passes to you when it is delivered to you or to a person you nominated to receive it. Where you independently appoint a carrier that we did not offer, responsibility may pass when the watch is handed to that carrier.

If delivery is delayed or unsuccessful, please contact us. Nothing in this section limits your statutory rights regarding late or failed delivery.

upon request and where available, we can arrange delivery of your watch by our team. this service is available subject to the necessary identity and location checks. we will only deliver person to person in a public place, such as a coffee shop, bank or library. 

A watch may only be delivered after cleared payment and completion of any required checks.

The receiving person will be required to provide photographic identification in advance of any arrangements being made. We will decline the person to person service whose identity or cannot reasonably be verified.

Bracelet sizing is available only where agreed. All removed links will be supplied with the watch unless otherwise stated.

Sizing can leave minor tool marks or handling marks despite reasonable care. We will remain responsible where the service has not been carried out with reasonable care and skill.

Bracelet sizing does not automatically remove a consumer’s statutory cancellation rights. However, where the customer has damaged the watch when altering the bracelet. which  reduces the watch’s value will affect the amount refunded where permitted by law.

Engraved, materially modified or clearly personalised products may be excluded from change-of-mind cancellation rights where the legal exception applies.

Your rights to cancel an online or telephone order, return a watch and receive a refund are explained in our Returns and Refunds Policy.

In summary, consumers purchasing at a distance normally have 14 days after delivery to notify us that they wish to cancel, followed by another 14 days to return the watch.

The Returns and Refunds Policy forms part of these terms. If there is any conflict, your statutory rights take priority.

There is no automatic change-of-mind right for a watch inspected and purchased in person, although we may offer an exchange or credit at our discretion.

We are under a legal duty to supply goods that conform to the contract.

A watch supplied to a consumer must be:

• As described;

• Of satisfactory quality; and

• Fit for any particular purpose made known to us.

What constitutes satisfactory quality takes account of relevant circumstances, including the watch’s age, price, description, disclosed condition and whether it is new, pre-owned or vintage.

Consumers may have a 30-day short-term right to reject goods that did not conform to the contract when supplied. After that period, rights may include repair, replacement, a price reduction or final rejection.

Please see our Returnsand Refunds Policy or contact us at Customer.Service@5and20to.co.uk

The warranty applying to a watch will be stated on its product page, invoice or warranty document.

A watch may be supplied with:

• A remaining manufacturer’s warranty;

• A warranty provided by 5and20to; or

• No additional warranty beyond the customer’s statutory rights.

5and20to warranty will exclude normal wear, accidental damage, misuse, theft, loss, cosmetic deterioration, straps, bracelets, crystals, batteries, water damage, magnetisation or unauthorised work. The applicable warranty document will set out its precise coverage and exclusions.

A 5and20to or manufacturer’s warranty is additional to, and does not replace, the customer’s statutory rights against 5and20to.

Where a valid 5and20to warranty claim is accepted, we may arrange diagnosis and repair through an appropriately qualified independent watchmaker or service centre.

You must not open, alter or arrange third-party work on a watch submitted under our warranty without first contacting us, except where delaying work would reasonably risk further damage.

We will not treat unauthorised work as automatically removing rights provided by law, but we may decline warranty coverage where that work caused or contributed to the reported problem.

Where we accept a watch in part-exchange, any initial valuation is provisional until we physically inspect and authenticate it.

You confirm that:

• You own the watch and are entitled to transfer it;

• The watch is a manufacturer authentic watch;

• It is not stolen, subject to finance or another person’s claim;

• The information you provide is accurate and complete; and

• You have disclosed known faults, alterations and material replacement components.

We may revise or withdraw a valuation if inspection reveals a material difference from the description provided. We will explain the reason and seek your agreement before proceeding.

The treatment of a part-exchange if the related purchase is cancelled will be recorded in the transaction documents and handled in accordance with applicable consumer law.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of statutory rights that cannot be excluded; or

• Any other liability that cannot lawfully be limited.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed or for business losses arising from a consumer purchase.

If you purchase for business purposes, our liability will be subject to any separate business terms agreed with you. Consumer limitations will not be applied to take away mandatory consumer rights.

We are not responsible for delay caused by events outside our reasonable control.

If such an event affects delivery, we will contact you as soon as reasonably possible and take steps to minimise the delay.

If there is a substantial delay, you may contact us to end the contract and receive a refund for goods you have paid for but not received, where you are legally entitled to do so.

The content of our website, including our original photographs, text, graphics, branding and layout, belongs to us or is used with permission.

You may use the website for personal shopping and information. You must not reproduce, scrape, republish or commercially exploit our content without permission, except where the law allows.

Manufacturer names, logos and trademarks belong to their respective owners. Their appearance on our website does not imply that we are an authorised dealer or endorsed by the manufacturer.

We process personal information in accordance with our Privacy Policy.

Payment providers, delivery companies, identity-verification services and fraud-prevention providers may process information where necessary to complete or protect a transaction.

Please read our Privacy Policy for information about what we collect, why we use it, how long it is retained and your legal rights.

If you have a complaint, please contact:

Email: Customer.Services@5and20to.co.uk
Telephone: +44 1732 44 4567

Please include your order number and a clear description of the issue. We will acknowledge the complaint and aim to provide a substantive response within 7 days.

If we cannot resolve the complaint directly, we will provide information about any alternative dispute resolution service that we are legally required or have agreed to use.

We may transfer our rights and obligations under the contract to another organisation, but only where this does not reduce your rights.

You may transfer your rights under the contract only with our written agreement, except where the law permits otherwise.

The contract is between you and us. No other person has a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, except where these terms expressly state otherwise.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a right, that does not mean we have waived it.

We may update these terms from time to time. The version applying to an order is the version made available to you when the order was placed.

Changes will not retrospectively alter an existing contract unless required by law or expressly agreed with you.

These terms and any contract between you and us are governed by the law of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you retain the benefit of any mandatory protections provided by the law where you live.

Consumers may bring proceedings in the courts of the part of the United Kingdom in which they live.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction, unless separate written terms provide otherwise.

These Terms and conditions were last updated in September 2026