​Buying a Watch
How do I Buy a Watch?
Placing an order at 5and20to is simple and straightforward. Browse our collection of luxury watches, select your desired timepiece, and then simply click Submit Enquiry. If needed, we can reserve your watch for you for a small non-refundable deposit and then work through your payment method. Once paid, we will arrange delivery using our delivery services, see below. Questions? Contact us via WhatsApp or give us a call.
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Are your watches authentic?
Yes, every watch offered by 5and20to is carefully inspected and authenticated before sale. Where appropriate, we also use independent specialists to support the authentication process.
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Are your watches new or pre-owned?
Unless stated otherwise, our watches are pre-owned. Each listing clearly describes the watch’s condition, age and included accessories.
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What is included with the watch?
The listing will confirm whether the watch includes its original box, warranty card, papers, manuals, spare links or other accessories. Only the items specifically stated in the listing are included.
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How accurately do you describe the condition?
As buyers ourselves, we know how important accurate and transparent descriptions are. That’s why we describe every watch in detail, including any notable signs of wear, and welcome questions. As pre-owned watches may show minor age-related marks, we encourage clients to review all photographs and and are happy to provide additional images or information upon request.
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Can I view a watch before buying?
Yes, in-person viewings can be arranged by appointment, subject to availability and appropriate security checks. Please contact us to arrange a suitable time and place. We are also happy to send you as many photos of the watch as you would like to help with your decision.
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How can I be sure the watch isn't stolen?
We pride ourselves on the checks we perform to ensure our clients are always 100% satisfied. We check every watch against the watch register to ensure the watch has never been reported stolen before we list the watch for sale.
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Can you source a specific watch?
Yes. If you are looking for a particular model, reference, year or specification, please contact us. We will work closely with you and our vast dealer network to locate the watch you are looking for, in the condition you deserve.
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Can I reserve a watch?
A watch may be reserved once an agreed deposit has been received. Deposits and reservation periods are subject to our written agreement and are non-refundable in certain circumstances.
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Payment Methods
What payment methods do you accept?
We accept bank transfer and all major credit cards. Cleared payment must be received before a watch is released or dispatched. We can arrange for payment on delivery where a 50% deposit has been secured and relevant security checks passed.
Do you offer finance?
Not yet, but we are working on it. In the meantime. most banks offer competitive financing to help you secure your funding before making any purchase.
Can an escrow service be used?
Yes, we appreciate the protection an escrow service gives both client and ourselves. We can arrange escrow immediatley and for a very small fee.
Delivery and Collection
Do you deliver within the UK?
Yes, we have partnered with one of the UK's leading logistics companies to ensure fully insured and tracked delivery. We can arrange a person-to-person delivery based on availability and the successful completion of identity checks.
Do you ship internationally?
Not yet, but we are working on it with our logistics partner. Watch this space!
Can I collect my watch in person?
Yes, secure collection may be arranged by appointment once payment has cleared and any required identity checks have been completed.
Is the watch insured during delivery?
Where delivery is arranged by 5and20to, the watch will remain insured in transit until delivery is completed in accordance with the courier’s terms.
Warranty and Returns
Does my watch come with a warranty?
All watches are supplied with a minimum 12-month 5and20to warranty. This will be detailed on the supplied warranty card. (Where the manufacturer’s warranty remains on the watch, the manufacturer’s warranty takes priority. See below.)
The 5and20to warranty covers qualifying mechanical faults but does not cover accidental damage, misuse, normal wear, water damage, cosmetic deterioration or unauthorised repairs.
Is the manufacturer’s warranty included?
Rolex and Tudor provides all of its watches with a 5 year warranty from the date of first registration. Where a watch is purchased that is less than 5 years old, the balance of the warranty is provided.
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Are your watches waterproof?
As seals and components can deteriorate with age or use, water resistance cannot be permanently guaranteed on a pre-owned watch. We recommend regular pressure testing before exposing any watch to water.
What is your returns policy?
All purchases may be returned in accordance with your statutory rights and our published returns policy. The watch must be returned in the same condition, unworn and complete with all supplied packaging, documents, tags, links and accessories.
Different rules apply to personalised or specially sourced watches. Please read our full returns policy before ordering.
What should I do if there is a problem with my watch?
Contact us promptly before arranging any repair or returning the watch. Unauthorised work may affect the warranty. We will explain the next steps and, where appropriate, arrange an inspection.
Selling Your Watch
Do you buy watches directly?
Yes, we purchase selected Rolex and Tudor watches, subject to inspection, authentication, ownership checks and agreement on value.
How do I obtain a valuation?
Send us clear photographs of the watch, its reference and serial details, condition, service history and a list of the included box, papers and accessories. We will provide an initial estimate, with the final offer confirmed following physical inspection.
What identification will I need?
We may require photographic identification, proof of address, proof of ownership and information about how the watch was acquired. These checks help protect our clients and comply with our legal and regulatory obligations.
When will I be paid?
Payment is made after the watch has been received, inspected, authenticated and accepted, subject to the agreed purchase terms. Payments will only be made by bank transfer to an account held in the seller’s name.
What happens if the watch cannot be authenticated?
If a watch is found to be counterfeit, altered, stolen, materially misdescribed or otherwise unable to pass authentication, 5and20to will reject the transaction.
The seller will be responsible for reasonable authentication, inspection and return costs, together with any other fees specified in the relevant agreement.
Part Exchange
Can I part exchange my current watch?
Yes. Subject to inspection and acceptance, the agreed value of your existing watch can be applied towards the purchase of another watch from 5and20to.
How is the part-exchange value calculated?
We consider the model, reference, age, condition, originality, service history, current market demand and whether the original box, papers and accessories are included.
Is an initial part-exchange valuation guaranteed?
No, any valuation based on photographs or information supplied remotely is provisional. The final value is confirmed only after we have physically inspected and authenticated the watch.
What if my part-exchange watch fails authentication?
If the watch does not pass authentication or differs materially from its description, we will cancel or revise the transaction. The seller will be required to pay reasonable authentication, inspection, and return costs in accordance with the part-exchange agreement.
Consignment
Can you sell my watch on my behalf?
Yes, we accept suitable watches for consignment. We will work closely with you to agree in writing on the asking price, minimum return, commission, marketing arrangements and consignment period.
Do I remain the owner while the watch is on consignment?
Ownership remains with you until the watch is sold, subject to the terms of the consignment agreement.
When will I receive payment following a consignment sale?
Payment is made after the buyer’s payment has cleared, the sale has completed and any applicable inspection, return or cancellation period has expired. Our agreed commission and permitted costs will be deducted before the balance is paid.
Can I withdraw my watch from consignment?
A watch may usually be withdrawn in accordance with the consignment agreement. Notice requirements, early termination charges and reimbursement of agreed costs will apply.
Authentication and Servicing
Do you provide watch authentication?
Yes, we offer authentication services for selected Rolex and Tudor watches. The scope of the inspection and any limitations will be explained before the service is accepted.
Will I receive an authentication certificate?
Where included in the selected service, you will receive a 5and20to authentication certificate recording the watch details and the outcome of our inspection. This certificate is based on the watch’s condition and components at the time it is examined.
Is an authentication certificate a valuation?
No, authentication and valuation are separate services. An authentication certificate does not guarantee future value, marketability or the continued condition of the watch.
Can you arrange servicing or repairs?
We are be able to arrange servicing, maintenance, polishing or repairs through our partnerships with experienced watchmakers. An estimate will be provided for approval before chargeable work begins.
Will servicing affect the originality of my watch?
Some servicing work may require the replacement of worn components. We will discuss known replacement parts and refinishing options with you before the work is authorised.
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​What's the difference between Selling and Consignment?
When you sell your watch to 5and20to, we pay you as soon as the watch passes authentication and inspection.
With consignment, we sell the watch on your behalf, and you receive payment after the watch has been authenticated, inspected and another client has purchased it.
Security
Is my data secure with you?
Your privacy and security are our top priorities. Our website utilises advanced encryption technology to protect your personal information. You can shop confidently, knowing that your financial data is safe with us.
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About 5and20to​​
Why are your watches less expensive than elsewhere?
We are online only, and therefore have very few overheads compared to other grey market dealers. We pass those savings directly to you. It's that simple!
How can I contact you?
You can contact us using any of the methods below:
Telephone: 01732 44 4567
Email: info@5and20to.co.uk
Website: www.5and20to.co.uk
facebook: /5and20to
instagram: @5and20to
whatsapp: 01732 44 4567 (@5and20to)​
Viewings and collections are available by appointment.
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